Case Study: Arvato Systems achieves end-to-end workflow visibility and efficiency with Atlassian Jira Service Management

Arvato Systems unifies service management for 1,000-5,000 users with Atlassian Jira Service Management

Arvato Systems, the IT and digital transformation arm of Bertelsmann, faced challenges with siloed development, IT, and business teams. Their existing ticketing solution lacked integration, slowing down operations and making it difficult to deliver stellar service. To address this, they turned to Atlassian for a modern service management solution.

By implementing Atlassian's Jira Service Management, Arvato Systems gained end-to-end visibility and control over its workflows. The solution broke down silos, enabling more efficient connections between teams and allowing them to manage workflows without developer assistance. This has led to improved knowledge sharing and autonomy, providing the company with the visibility needed to identify areas for business improvement and drive greater efficiency.

Arvato Systems