Case Study: Brass Ideas achieves faster, easier team communication with Atlassian Hipchat

A full service ad agency, Brass Ideas communicates easier, faster with HipChat

Brass Ideas is a San Francisco-based virtual content agency that develops advertising and branded content with teams across the US and Europe. Hired by Atlassian to create an integrated campaign for Hipchat, the team initially avoided the product to experience the pain of managing a project by email — a decision that left them overwhelmed by slow, fragmented communication.

After adopting Hipchat, Brass Ideas moved to real-time chat rooms with centralized file access and one-click video for remote 1:1s, eliminating lost email threads and tool switching. The switch sped collaboration, made meetings and file sharing seamless, helped them deliver the campaign, and has since been integrated into their daily workflow, fundamentally improving how they run the business.

Brass Ideas

Andrew Clarke

Founder, Brass Ideas