Case Study: The Warehouse Group achieves 25% lower TCO with Atlassian Confluence

Warehouse Group Cuts TCO by 25% with Jira Service Management

The Warehouse Group, one of New Zealand’s largest retailers, needed a better way to do more with less and improve service management across teams. Working with Atlassian Confluence and Jira Service Management, the company sought a new solution to support incident, problem, change, asset, and knowledge management while reducing costs and improving collaboration.

Atlassian Confluence helped The Warehouse Group implement Jira Service Management in just five months, far faster than previous efforts, and connect teams across Technology, Store Operations, HR, and vendors on one platform. The result was 25% lower TCO and 70% better cost effectiveness within six months, along with faster resolution, stronger governance, and improved cross-functional collaboration.

The Warehouse Group

Ankit Gupta

General Manager of Group Technology