Case Study: United Airlines achieves 5x faster deployments and 99.95% uptime with Atlassian Confluence

United Airlines fuels 5x faster deployments with the speed, security, and support of Atlassian Cloud Enterprise

United Airlines, a global carrier with 100k+ employees, faced the challenge of rapidly scaling digital product delivery to support major growth (more aircraft and tens of thousands of new hires) and needed to modernize people, processes, and tools to increase speed, transparency, and security across teams.

The airline migrated 5,000 users to Atlassian Cloud Enterprise—centralizing on Jira Software, Confluence, and Atlassian Access—for guaranteed 99.95% uptime, stronger security and governance, and premium support. The move delivered measurable gains: 5x faster deployments (average deploy time cut from 22 to 5 minutes), 80% faster creation of agile coaching plans, streamlined access management, better analytics, and more capacity to focus on innovation.

United Airlines

Oxana Trotsenko

Former Chief of Staff of Digital Technology