Case Study: Sprout Social achieves $180,000 in annual savings with Atlassian Confluence

Sprout Social delivers a world-class recruitment experience with Atlassian

Sprout Social, a growing customer support and social media management company, needed to improve IT efficiency, automate service workflows, and reduce repetitive work across its service desks. Using Atlassian Confluence as part of the broader Atlassian Teamwork Collection, the company also leveraged Jira Service Management and Rovo to better connect employee data, hardware, and access management.

Atlassian Confluence and the Atlassian ecosystem helped Sprout Social implement Assets, Workday integrations, and Rovo Agents to automate ticket triage, responses, QA, and documentation recommendations. The result was stronger service speed and accuracy, with teams moving resolution times from days to hours and freeing up thousands of hours each year, contributing to $180,000 in annual savings.

Sprout Social

Haley Ennes

Recruitment Enablement Senior Program Manager