Case Study: QAD achieves 75% reduction in IT tools with Atlassian Confluence

QAD leverages Atlassian’s solution for ITSM to collaborate and innovate for superior service

QAD, a manufacturing ERP leader based in Santa Barbara, CA, needed to simplify a growing and costly mix of IT service, support, and knowledge management tools as it scaled globally. To better support employees and external customers, QAD turned to Atlassian Confluence as part of Atlassian’s ITSM solution, with help from solution partner Praecipio, to create a more integrated, ITIL-aligned service management environment.

Atlassian Confluence and the broader Atlassian platform helped QAD consolidate its IT tools, improve collaboration across IT and development, and increase visibility into key service data. The company reduced its IT tool count by 75%—from 16 tools to 4/5 depending on the area—and reported faster service delivery, better communication, and time-saving automations that improved the customer experience.

QAD

Jennifer Michael

Service Delivery Projects Team Lead and Senior Project Manager