Case Study: Oscar Insurance achieves streamlined, HIPAA-compliant customer service with Atlassian Confluence

Oscar Insurance delivers best-in-class healthcare with Atlassian

Oscar Insurance, a New York–based healthcare disruptor, simplifies health insurance by focusing on approachability and cost effectiveness. The company had been using Salesforce to track interactions between customers, employees, and doctors, but found the system time-consuming, cumbersome, and inflexible.

Oscar replaced Salesforce with the Atlassian stack—Jira Service Desk, Jira Software, Confluence, and Bitbucket—embedding it across customer service and internal support. Multiple departments adopted Jira Service Desk, DevOps collaboration and automation (including a HipChat bot for branch creation and VPN management) scaled across the organization, and Oscar maintained HIPAA and ACA compliance while freeing resources to focus on delivering better healthcare.

Oscar Insurance

Sara Wajnberg

Technology Operations