Case Study: Bonobos doubles first-contact resolution and streamlines onboarding with Atlassian Confluence

Mens clothing line stays trim with Confluence

Bonobos is a technology-driven men’s apparel brand (New York & Palo Alto) that sells great-fitting clothing online and through new Guideshops. As the company scaled nationally it needed a way to centralize internal documents to speed onboarding, maintain business continuity through personnel changes, and reduce the bureaucratic friction that can slow growing teams.

Bonobos implemented Confluence (the “Bonobos Information Network”) to replace scattered emails and spreadsheets and created a Request Center as an employee self-service hub for processes, forms, directories and policies. The result: fast, company-wide adoption, far fewer support emails, a 100% higher first-contact resolution rate through the Request Center, easier onboarding for remote and retail staff, and measurable efficiencies as the business expands.

Bonobos

Evan Maridou

Senior Manager of Operations