Case Study: MagView achieves faster critical incident response and a 40% reduction in support backlog with Atlassian Confluence

MagView - Customer Case Study

MagView builds radiology information software that helps medical centers track mammography and lung-screening exams and deliver time-sensitive results to doctors and patients. Serving more than 400 hospitals and screening sites, the company outgrew its homegrown service desk and needed a scalable way to close the feedback loop between customers, IT, and developers so critical issues could be handled immediately.

MagView implemented Jira Service Desk alongside Jira Software and Hipchat, using ChatOps workflows and real-time Hipchat alerts to notify teams of critical incidents and centralize work. The new stack improved coordination, visibility, and reporting—cutting the support backlog by 40%—and enabled faster responses to critical tickets, helping ensure timely follow-up and better patient outcomes.

MagView

Dave Wehr

IT Support Manager