Case Study: Lumen achieves greater productivity and standardization with Atlassian Confluence

Lumen unleashes productivity and joy with agile and Atlassian Cloud Enterprise

Lumen, a large enterprise with over 7,000 employees, needed a better way to standardize work and reduce confusion across multiple teams and deployments as it advanced its digital transformation. Using Atlassian Confluence alongside other Atlassian cloud tools, Lumen sought a more agile, collaborative environment to support hundreds of teams and nearly 90 Agile Release Trains.

Atlassian Confluence helped Lumen document objectives and key results to keep teams aligned on big-picture goals, while the broader Atlassian Cloud migration brought standardized collaboration, delivery, and service management workflows. With Atlassian Confluence and related Atlassian tools, Lumen improved productivity and alignment, and just 25 service agents can now support the company’s needs, showing a highly efficient service model at scale.

Lumen

Mai Lian Scarlett

Former Senior Director, Agile Transformation Office