Case Study: Lucid Motors achieves scalable cross-team collaboration and faster incident resolution with Atlassian Confluence

Lucid Motors provides enhanced experiences to customers through optimized collaboration in Atlassian Cloud

Lucid Motors, a California-based maker of the luxury electric Lucid Air, needed to build a world-class transportation brand while scaling software-driven features and maintaining rigorous quality across design, manufacturing, and customer experience. As a company that’s both a manufacturer and a cloud-native software organization, Lucid faced the challenge of coordinating cross-functional teams, ensuring reliable uptime, and standardizing processes to support rapid growth and exceptional QA.

Lucid adopted Atlassian Cloud—Jira Software, Confluence, Jira Service Management, and Atlassian Access—for ease of use, customization, reliability, and scalability. The company consolidated projects, standardized ITSM/ESM across 15 departments, and automated workflows like HR onboarding; within six months the service desk handled 4,000 tickets. The Atlassian stack now provides a single source of truth, faster incident response, data-driven process improvements, and the collaboration needed to deliver secure, innovative in-vehicle experiences for roughly 1,000 users.

Lucid Motors

Laurent Bordier

Atlassian Service Owner