Case Study: CARFAX achieves enterprise-wide visibility and faster delivery with Atlassian Confluence

How to migrate with efficiency and visibility at all levels

CARFAX, the company behind the world’s largest vehicle-history database, experienced rapid delivery-team growth and found its project-management setup strained: teams relied on three to six disconnected tools, which led to poor portfolio visibility, unreliable metrics, scattered code repositories, governance challenges, and difficulty demonstrating PMO value.

Working with Cprime, CARFAX migrated to Atlassian (Jira and Confluence) with a phased design, architecture, AWS hosting, training, and stakeholder engagement. The rollout was smooth, teams now work in Jira daily, and executives use real-time portfolio data—platform downtime fell 79% (saving over 2,000 hours annually), the platform scaled to a 300% increase in users, CARFAX saw double-digit revenue growth, ~90% customer satisfaction for most products, and the PMO’s strategic value and organizational transparency improved markedly.

CARFAX

Aaron Hall

Director of Project Services