Case Study: Kiva achieves streamlined collaboration and alignment with Atlassian Confluence

How Kiva collaborates to fund ambitions with Atlassian

Kiva is a global microlending nonprofit founded in 2005 that expands financial access by crowdfunded loans, supporting millions of borrowers and lenders across 77 countries. As the organization scaled to over four million borrowers and a hybrid tech-financial-services model, Kiva faced growing complexity—needing better onboarding, cross‑team visibility, and streamlined processes to manage lending operations and collaboration across silos.

To address this, Kiva adopted Atlassian as its work management backbone—using Jira Software, Jira Service Management, Confluence, and Statuspage, plus integrations with Slack, GitHub, Jenkins, and Google Sheets—to unify workflows, document institutional knowledge, and enable cross‑functional work. The result: faster, more transparent collaboration and onboarding, improved incident and project coordination, and measurable engagement gains (employee engagement rose from 74% to 78% in eight months), helping Kiva operate more efficiently as it funds loans around the world.

Kiva

Deepika Hearn

Senior Marketing Manager of Acquisition