Case Study: Breville achieves centralized collaboration and scalable service management with Atlassian Confluence

How Breville centralized and connected 30+ teams across the organization with Atlassian cloud

Breville, a fast-growing company expanding across IT and the business, was struggling with too many tools, limited standards, and poor visibility as teams scaled. To address this challenge, Breville turned to Atlassian Confluence and the broader Atlassian cloud platform, including Jira and Jira Service Management, to centralize work and improve collaboration across more than 30 teams.

Atlassian Confluence helped Breville unify its system of work and streamline service management, enabling the IT team to stand up its first official service desk in six weeks and consolidate ad hoc desks into a single point of contact. The result was stronger coordination between IT, development, and operations, plus measurable impact from more than 75,000 requests handled with nearly perfect satisfaction scores through one connected solution.

Breville

Roni Nestorovski

Global Service Delivery Manager