Case Study: Canva achieves scalable, secure ITSM and improved collaboration with Atlassian Confluence

How automation is empowering Canva on a global scale

Canva, the fast‑growing design platform used by millions worldwide, faced the challenge of rapidly scaling internal processes and improving visibility across teams as the company expanded. With workflows spreading across Slack, email, and disparate tools, Canva needed a secure, centralized way to manage requests, incidents, and documentation while maintaining strict access controls.

By consolidating on Atlassian’s cloud—Jira Software, Jira Service Management, Confluence, and Atlassian Access—Canva built a robust ITSM solution that centralized 5,000 tickets annually, integrated with Slack and SSO, and automated routine tasks to save more than 150 hours per month. The result: stronger collaboration, greater transparency and security, streamlined incident and change management, and wider adoption of Jira across non‑technical teams as a single source of truth.

Canva

Jeff Lai

Internal Infrastructure