Case Study: Belong achieves seamless service management transformation with Atlassian Confluence

How Australia's first certified carbon-neutral internet provider transformed their service management practices

Belong, Australia’s first certified carbon-neutral internet provider, needed a more connected and intuitive way to support its decentralized dev and ops teams. While already using Atlassian Confluence and Jira, the company was still relying on other tools for IT service management, which created disconnected workflows, added cost, and made collaboration harder for teams that build, run, and support products at the same time.

Belong consolidated on Atlassian Confluence and Jira to better align service delivery with agile ways of working and keep tools easy, integrated, and user-friendly. The Atlassian Confluence-led approach helped standardize collaboration and planning across teams, supporting a broader digital transformation and giving Belong a leaner, more effective operating model focused on customer outcomes.

Belong

Hamdam Bishop

Technology Operations Lead