Case Study: Air France–KLM achieves seamless scaling to 10,000+ users with Atlassian Confluence

How a 100-year-old airline is scaling and transforming to bring innovation to aviation

Air France–KLM, a century-old aviation leader, needed to modernize and scale its IT and development practices to support passenger, cargo, and engineering operations. As their Atlassian user base grew 50% over seven years to more than 10,000 users and 3,000 projects, the IT organization faced rising administration overhead, stability issues, and the need to deliver updates without disrupting service.

They standardized on an Atlassian Data Center stack (Jira, Confluence, Bitbucket, Bamboo, Jira Service Desk) with partner Avisi and created a self-service My Devnet app to decentralize project and user management. The migration produced zero-downtime changes, doubled capacity for requests and users, and cut administration to 5–7 people, delivering better performance, stability, and measurable time savings for faster innovation.

Air France–KLM

Corné den Hollander

Product Owner