Case Study: 24 Hour Fitness achieves 37% ITSM budget savings and stronger service management with Atlassian Confluence

How 24 Hour Fitness saved 37% of their ITSM budget and empowered teams to manage their own service requests with Atlassian

24 Hour Fitness, a major fitness company, was struggling with a legacy IT service management tool that siloed work and made it hard for teams like HR to manage requests efficiently. The company needed a more flexible, collaborative way to handle service management, and turned to Atlassian Confluence alongside Jira and Jira Service Management to support its transformation.

With Atlassian Confluence and the broader Atlassian cloud tools, 24 Hour Fitness built a self-service, customized workflow where HR could manage its own requests and changes securely. The result was a 37% yearly savings in IT service management budget, 20% more changes tracked for better visibility, and faster, more accountable HR service delivery with reduced response times.

24 Hour Fitness

James Gambrill

Senior Manager, Engineering Governance and Operations