Case Study: Hayneedle achieves 33% efficiency gains and enterprise-wide standardization with Atlassian Confluence

Hayneedle cultivates efficiency across the enterprise by standardizing on Atlassian

Hayneedle, a leading online retailer of home furnishings with more than 500 employees, needed a unified platform to support its growing e‑commerce business. Its IT team was stuck with disparate, poorly integrated tools (HP PPM, Rally, Cisco Jabber) that had inconsistent UIs and limited flexibility, which hindered agile workflows and collaboration.

Hayneedle standardized on Atlassian — deploying Jira Software, Jira Service Desk, Confluence, Hipchat, Bitbucket, Bamboo and Marketplace add‑ons — and engaged Atlassian Expert Fringe Technology to speed adoption. Within 14 months it migrated 20+ teams, launched an internal service portal and cross‑team workflows (HR, Site Merchandising, Customer Care, development), and achieved about a 33% increase in efficiency plus improved visibility and morale.

Hayneedle

Brian Gress

Director of IT Systems & Governance