Case Study: Halogenics achieves faster, cost-effective IT support and integrated development with Atlassian Confluence

Halogenics innovates at the edge of medicine with help from Atlassian

Halogenics is a small Melbourne-based healthcare technology firm that builds and supports systems for leading medical research institutions working on diseases like cancer and diabetes. Although the company had adopted the full Atlassian stack (Jira, Confluence, Bamboo, Bitbucket) to manage development, its external helpdesk (Zendesk) was expensive and didn’t integrate well with the development workflow, creating a need for an intuitive, cost-effective service solution.

Halogenics replaced Zendesk with Jira Service Desk, which was quick to set up (customized in under a day and live within 48 hours) and integrated tightly with Jira and Confluence. The switch cut support costs to roughly a third of their previous spend, reduced email requests through self-service, enabled direct linking of tickets to bugs and deployments, and boosted automation and response times—helping the small team work more efficiently while delivering enterprise-level support to clients.

Halogenics

Andy Fleming

Founder and Lead Developer, Halogenics