Case Study: Dow Jones achieves cross-team collaboration and centralized knowledge with Atlassian Confluence

Dow Jones - Customer Case Study

Dow Jones, publisher of The Wall Street Journal, MarketWatch and Barron's, needed a better way for employees to share information and collaborate across distributed business and technical teams. Prior wiki tools lacked solid WYSIWYG editors, which made them difficult for non-technical users and limited adoption.

By adopting Confluence, engineers, technical leads and project managers now document systems, share best practices, capture product requirements and communicate scope, status, issues and risks. Adoption grew organically across groups, giving Dow Jones a central, permanent, easy-to-follow repository that improved communication and enabled real collaboration across divisions—unlike email, it creates lasting records.

Dow Jones

Jamie Thingelstad

CTO