Case Study: DISH Wireless achieves 90% faster issue triage and 94% faster defect resolution with Atlassian Confluence

DISH Wireless reduces triage and resolution time by 90%+ while using Atlassian Cloud Enterprise

DISH Wireless, part of DISH Network’s move from TV to “connectivity,” set out to build a cloud-native, data-centric, fully automated 5G network while coordinating almost 3,000 partners across 70 vendor organizations and 4,500 users. The team found spreadsheets and legacy tools couldn’t handle multi-vendor collaboration, complex workflows, confidentiality needs, or the scale required to hit regulatory milestones, leading to lengthy triage and resolution times.

DISH adopted Atlassian Cloud Enterprise (Jira, Confluence, Jira Service Management) plus Marketplace apps and SSO to centralize work, enforce secure vendor segmentation, automate processes, and unlock real‑time analytics. The platform delivered major gains—issue triage time fell roughly 90% and defect resolution about 94%—providing faster cycle times, clearer visibility into milestones, and a scalable, vendor‑friendly way to drive 5G innovation.

Dish

Said Berrahil

Vice President of 5G Technology