Case Study: Good Technology achieves cross-team collaboration and boosted productivity with Atlassian Confluence

Busting siloes at an enterprise security firm with Atlassian

Good Technology, a Sunnyvale-based enterprise mobility and security software vendor founded in 1996, faced growing pains as it expanded beyond 500 employees. The company relied on legacy systems and a custom defect-tracking app that made workflow changes slow and unpopular, creating friction for developers and limiting transparency and collaboration across teams.

Good Technology deployed Jira to track bugs and feature requests and Confluence for knowledge sharing, giving engineers and managers real-time visibility into work, bottlenecks, and root causes. Administrators cut time spent managing workflow changes from 50% to 10%, Confluence became a company-wide collaboration hub, and Jira is being rolled out to 60+ teams (including Marketing and Legal), delivering faster reporting, better vertical transparency, and executive backing to expand use.

Good Technology

Aaron Jones

Scrum Master