Case Study: BAE Systems achieves $600K annual and $1.62M five-year savings with Atlassian Confluence (Jira Service Desk)

BAE Systems overhauls service management with Jira Service Management

BAE Systems Australia, a Sydney-based subsidiary of BAE Systems plc and one of the country’s largest defense contractors, was hampered by an outdated IT service management system that was hard for both IT agents and non-technical staff to use.

In 2015 the company rolled out Jira Service Desk (alongside Jira Software and Confluence), deploying it across IT, HR and business improvement in three weeks and driving adoption with internal marketing tactics like posters and Tim Tam–based incentives. By July 2015 the team had fulfilled over 30,000 service requests and projected savings of $600,000 in 2015 and $1.62M over the next five years.

BAE Systems

Greg Warner

Stream Lead, Information System