Case Study: National Australia Bank achieves zero-downtime operations and faster releases with Atlassian Confluence

Atlassian helps NAB’s workforce with tools to power new ways of working

National Australia Bank (NAB), a 160‑year‑old financial services leader with 30,000+ employees, launched a multi‑year, $4B transformation to modernize its technology and support new ways of working. NAB needed to standardize tools, increase visibility across teams, and ensure high availability of the collaboration platforms that enable its bankers and engineers to deliver better customer experiences.

NAB adopted Atlassian products and upgraded to Jira and Confluence Data Center on AWS, supported by a Technical Account Manager, Premier Support, and Portfolio for Jira. The always‑on, resilient Data Center platform enabled zero‑downtime operations, faster, smaller releases (days instead of months), improved cross‑team collaboration and visibility, and measurable gains in speed to market and customer experience.

National Australia Bank

Claire Heasly

Engineering Manager