Case Study: Mercy Ships streamlines global medical logistics to deliver life‑saving surgeries with Atlassian Confluence

Atlassian helps Mercy Ships deliver free life-changing healthcare to developing nations

Mercy Ships is an international NGO that delivers free, life-changing healthcare from the world’s largest civilian hospital ship, serving developing nations with 1,200 staff and volunteers worldwide (including 400 aboard the Africa Mercy). Coordinating rotating medical teams, ship operations, and monthly shipments across continents had become difficult using email, disparate systems, and paper-based processes.

Mercy Ships implemented Atlassian tools—Confluence as a “Navigator” hub for document sharing and tracking medical supplies and containers, Jira Software and Jira Service Desk for operations and maintenance, Bamboo for testing, and HipChat for team communication—to integrate workflows and develop onboard apps. The result: smoother global coordination so the right supplies reach the right place at the right time, improved efficiency across roles from captains to surgeons, and cost savings from community licenses redirected to fund more surgeries.

Mercy Ships

Chris Gregg

Chief Information Officer