Case Study: Aer Lingus achieves faster, more transparent releases with Atlassian Confluence

Aer Lingus takes flight with JIRA and Confluence

Aer Lingus, Ireland’s national airline serving Europe, North Africa, Turkey and North America, relied on a 500‑person development team to build and support its customer-facing website. The team’s toolset—Bugzilla for bugs, Excel for test cases and Word for requirements—created fragmented workflows and slow bug resolution, so the airline needed a more direct, consolidated way to track and fix issues.

Aer Lingus selected Jira for project and bug tracking and Confluence for documentation, partnering with Clearvision for scoping, implementation and ongoing training. The unified toolset delivered full transparency, saved development time, enabled faster releases of fixes and features, and quickly spread beyond the dev team into commercial, call center and other business areas.

Aer Lingus

Rory Murphy

Senior Test Lead & JIRA Admin