Case Study: Halogenics slashes helpdesk costs and accelerates software delivery with Atlassian Bitbucket

Halogenics innovates at the edge of medicine with help from Atlassian

Halogenics, a Melbourne-based healthcare and life sciences technology firm that supports major medical research institutions, needed a powerful but affordable way to manage its software development lifecycle and internal IT support. Although the company already used the Atlassian stack (Jira, Confluence, Bamboo, Bitbucket), its Zendesk helpdesk was costly and didn’t integrate well with development workflows, so Halogenics sought an intuitive, cost-effective service desk that fit its environment.

Halogenics implemented Jira Service Desk and integrated it with Jira and Confluence, going from setup to client ticketing in under 48 hours. The change cut helpdesk costs to about one-third of Zendesk, reduced email requests through a self-service portal and knowledge base, and let teams link tickets to bugs for faster fixes—improving response times, automation, and the company’s ability to focus on delivering software that supports medical research.

Halogenics

Andy Fleming

Founder and Lead Developer, Halogenics