Case Study: BUENO reduces reactive maintenance by 80% and optimizes building systems with Atlassian Bitbucket

BUENO Optimizes Building Systems with Atlassian

BUENO Systems, founded in 2013 in Sydney, provides data-driven engineering and analytics that optimize operations, maintenance, and sustainability for large commercial buildings, hospitals and shopping centers. While the company’s software already detected faults across HVAC, fire and access-control systems, BUENO saw an opportunity to improve its own workflows for tracking issues, proving ROI and scaling its engineering services.

BUENO integrated its analytics engine with Atlassian tools—using Jira to automatically generate tickets from detected faults (and Jira Service Desk for client support), Bitbucket for code, and Confluence as an internal knowledge base—so faults are triaged, root causes identified, escalated to clients and technicians dispatched with every step tracked. The result: clearer project visibility, measurable resolution times and ROI, and a shift of about 80% of maintenance effort toward proactive fixes that reduce costly callouts, improve comfort and boost sustainability as the company scales.

Bueno

Leon Wurfel

Founder and Managing Director