Case Study: Halogenics achieves faster support and two‑thirds lower helpdesk costs with Atlassian Bamboo

Halogenics innovates at the edge of medicine with help from Atlassian

Halogenics, a Melbourne-based healthcare IT firm that builds and supports technology for top medical research institutions, needed a cost-effective, integrated way to manage its end-to-end software development lifecycle and internal IT support. Although the team already used the Atlassian stack, their Zendesk helpdesk was expensive and didn’t fit seamlessly into their development workflow, so they sought an intuitive helpdesk that would integrate with their existing tools.

Halogenics adopted Jira Service Desk, linking it with Jira and Confluence for rapid ticket-to-bug workflows and a self-service knowledge base. The solution was implemented in under a day and cut helpdesk costs to about a third of Zendesk, reduced email requests, sped up fixes and deployments, and made the small team appear larger through automation and faster response times—freeing staff to focus on delivering software for research into serious diseases.

Halogenics

Andy Fleming

Founder and Lead Developer