Case Study: Citrix achieves 13% higher incident solve rate with Atlassian Bamboo

Citrix’s GetGo division speeds incident management with Atlassian

Citrix’s GetGo division, which provides local and long-distance telephone and message services, needed a faster way to manage service incidents across Customer Care, Technical Operations, and Engineering. Their existing communication and tooling were fragmented and time-consuming, slowing down incident resolution.

Citrix implemented Atlassian Bamboo along with Atlassian tools including StatusPage, Jira Service Desk, Jira Software, Confluence, and Hipchat to centralize alerting, ticketing, communication, and release coordination. With Atlassian Bamboo integrated into the workflow, the teams improved collaboration and automation, and GetGo reported a 13% increase in solve rate while resolving issues faster and keeping customers happier.

Citrix

Doug Squires

Senior Manager, Customer Care