Case Study: SVO Vertrieb GmbH achieves more efficient customer service with atlantis dx, Zendesk and Make Enterprise

SVO Vertrieb GmbH cuts customer service workload with atlantis dx

SVO Vertrieb GmbH, a regional energy supplier, faced rising customer expectations for digital self-service options and seamless information flow to its service agents. To address this challenge, they partnered with atlantis dx to define a digitalization strategy centered on implementing Zendesk as a customer service workspace and Make Enterprise as an automation platform.

atlantis dx implemented a solution using Zendesk to centralize customer inquiries and Make Enterprise to act as a middleware layer for integrating digital channels with internal legacy systems like kVASy. This automation significantly reduced the customer service workload by enabling online self-service for tasks like meter reading notifications. The solution provided agents with a complete overview of customer issues in Zendesk, creating a more transparent and efficient service process and freeing up time for personalized consultations.

SVO Vertrieb GmbH