Case Study: SIMONSWERK GmbH streamlines internal IT support with Zendesk and atlantis dx

SIMONSWERK GmbH streamlines internal IT for 850+ employees with atlantis dx

The customer, SIMONSWERK GmbH, a medium-sized manufacturer of door hinges, needed a centralized platform to efficiently manage internal IT support requests and resolve employee concerns. The vendor, atlantis dx, implemented Zendesk to address this challenge.

atlantis dx introduced Zendesk with customized ticket forms, Active Directory integration, and skills-based routing to streamline IT support. The solution provided efficient, centralized processing of internal issues, leading to reduced waiting times and an increased first-time fix rate. The project's success resulted in it being expanded to include a second department, marketing.

SIMONSWERK GmbH