Case Study: Virginia Urology streamlines patient check-in with athenahealth’s athenaOne

Virginia Urology boosts digital self check-ins 56% with AthenaHealth

The customer, Virginia Urology, faced significant operational challenges with in-person patient check-in, which created bottlenecks and delays across their seven locations. Their goal was to streamline visits, improve staff efficiency, and enhance the patient experience, while also finding effective ways to engage their predominantly older patient panel with digital tools. To address this, they partnered with the vendor athenahealth and implemented its athenaOne platform, specifically the Enhanced Self Check-in service.

athenahealth's solution involved implementing a comprehensive digital self check-in workflow that included features for screeners, consent forms, and payment collection. This implementation led to a dramatic 56% increase in digital self check-ins and an 80.4% reduction in claim holds related to patient demographics. The practice also saw a 14.5% increase in patient portal payments and was able to respond to patient referrals on the same day, significantly improving patient throughput and staff efficiency.

Virginia Urology