Case Study: The San Antonio Orthopaedic Group reduces days in accounts receivable by 70% and boosts collections with AthenaHealth Inc.

The San Antonio Orthopaedic Group - Customer Case Study

San Antonio Orthopaedic Group, a 60+-year practice in San Antonio with 23 physicians, seven offices, 280 employees and about 100,000 visits a year, struggled with long pre-authorizations, high claims error rates, frequent downtime and limited access to practice data—issues that increased administrative burden and hampered collections and patient communications.

athenahealth delivered a cloud-based suite (athenaCollector, athenaClinicals and athenaCommunicator) with a sophisticated rules engine and a 90-day rollout. The practice saw error rates fall to the low single digits, days in accounts receivable drop 70%, collections rise, roughly 1,500 fewer local help-desk calls per month, faster cleaner claims, better patient communication, and significant staff-time savings—creating an ongoing, collaborative partnership.

The San Antonio Orthopaedic Group

Chris Kean

COO