Case Study: David J. MacGregor Dermatology achieves 14.8% more appointments, better control and faster billing with AthenaHealth Inc.

More Control and More Visibility for Better Care

David J. MacGregor Dermatology is a solo dermatology practice in downtown San Francisco with about 17,000 registered patients. After inheriting an outdated practice management system, the office was left vulnerable when an outsourced billing/scheduling contractor cut off access to the patient database, forcing the practice to treat returning patients as new and creating an urgent need for better control, transparency, and a modern, cloud-based workflow.

The practice implemented athenaCollector (practice management), athenaClinicals (EHR) and athenaCommunicator (patient engagement), moving records and billing to the cloud and adding a patient web portal. The change gave MacGregor real-time visibility into claims and scheduling, increased appointments per provider by 14.8%, enabled staff to finish an hour earlier each day, improved patient communication and engagement, and produced significant reductions in days in accounts receivable (per athenahealth benchmarks).

David J. MacGregor Dermatology

David J. MacGregor

David J. MacGregor Dermatology