Case Study: Midlands Orthopaedics, P.A. achieves 53.66% increase in collections and 34.9% reduction in days in A/R with AthenaHealth Inc.

Midlands Orthopaedics, P.A. - Customer Case Study

Midlands Orthopaedics, a Columbia, SC–based practice with 14 physicians, nine advanced practitioners, three locations and about 29,000 annual unique visits, struggled with clunky DOS software that forced paper records, inefficient revenue-cycle processes, and an inability to capture clinical data needed to convince payers to reimburse certain procedures. The practice needed timely, actionable data and operational efficiency to focus on patient care and innovate clinically.

By implementing athenaCollector, athenaClinicals and athenaCommunicator, Midlands streamlined revenue cycle and patient communications, cutting days in accounts receivable 34.9% (from 60 to 27 days), increasing collections 53.66% and reducing no-shows 23.71%. The data and financial stability also enabled successful payer negotiations and expansion of advanced outpatient procedures, freeing physicians to pursue training and clinical innovation.

Midlands Orthopaedics, P.A.

AnnMargaret McCraw

Chief Executive Officer