Case Study: Joseph Aloise, DO Family Practice achieves 30% higher collections and shorter A/R with AthenaHealth Inc.'s athenaOne

Joseph Aloise DO Family Practice - Customer Case Study

Dr. Joseph Aloise’s solo family practice in North Fort Myers was overwhelmed by administrative work, billing errors, a clunky EHR, and difficulty participating in quality programs—issues that reduced face time with patients and strained monthly finances. With about 50 visits a day and a small team, the practice needed a way to simplify workflows, improve coding and eligibility checks, and reliably capture quality data.

In 2014 the practice adopted athenaOne (EHR, practice management, billing, patient engagement, and quality services), which automated eligibility, claim scrubbing, reminders, and quality reporting while providing back-office support. The changes drove a 30% increase in collections, cut days in A/R from 45 to 19, raised time-of-service collections to 92%, reduced no-shows to 1.2%, and generated roughly $90,000 in quality payments—freeing staff for higher-value work and giving clinicians more time with patients.