Case Study: Infants and Children P.A. cuts days in accounts receivable to 16 days and reduces no-shows with AthenaHealth Inc.

Infants and Children P.A. - Customer Case Study

Infants and Children, a nine-physician pediatric practice in West Palm Beach, FL, serving an ethnically and economically diverse community for 50 years, was weighed down by rising administrative burdens: bills sitting in accounts receivable for 90+ days, frequent no-shows, server outages, and insufficient visibility into revenue and scheduling.

Partnering with athenahealth’s cloud-based practice management (athenaCollector) and patient communication (athenaCommunicator) streamlined billing and outreach, cutting DAR to 16 days on average, reducing no-shows, and trimming billing staff from eight to three. Those efficiencies smoothed scheduling, shortened office hours, increased cash flow, and freed the practice to expand community programs like “Healthy Mothers, Healthy Babies,” free care for homeless families, and ongoing Haiti relief.

Infants and Children P.A.

Lori Fischer

Office Manager