Case Study: Hy-Vee Health improves patient access and efficiency with AthenaHealth’s NextPatient

Hy-Vee Health boosts patient self-scheduling and growth with AthenaHealth, with 40% of online bookings made after hours

The customer, Hy-Vee Health Exemplar Care, a direct primary care and urgent care clinic, faced challenges with high call volumes, over-extended staff, and an inability to meet unique patient self-scheduling needs as their practice grew. To address these issues, they partnered with vendor AthenaHealth Inc. and implemented the NextPatient solution from the athenahealth Marketplace, integrated with the athenaOne platform.

The solution from AthenaHealth Inc. and NextPatient provided automated self-scheduling, urgent care online queuing, and interactive reminders. This resulted in transformative growth, enabling the clinic to expand from 4 to 14 providers across 11 locations. Measurable impacts include 40% of appointments being booked after hours, 25% of new patients booking online, and a 4.9-star Google rating driven by a 22% review rate.

Hy-Vee Health