Case Study: Family Medicine of South Attleboro achieves faster revenue cycles, lower claim denials, and improved patient engagement with AthenaHealth Inc.

Family Medicine of South Attleboro - Customer Case Study

Family Medicine Associates of South Attleboro is a 13‑provider primary care practice near Boston that manages 2,000+ patient visits per month. The practice struggled with an underperforming, costly billing service, time‑consuming paper charts, and staff spending 4–6 hours a day on routine patient calls.

By adopting athenahealth’s suite—athenaCollector, athenaClinicals, and athenaCommunicator—the practice cut days in accounts receivable from 60+ to ~30, reduced claim denials to under 3%, and now supports 13 providers with a single biller while achieving 100% EHR utilization. Automated reminders and ResultsCall handled ~2,500 reminder calls/month and 1,000+ lab results in a month, drove no‑shows below 4%, saved significant staff time and postage costs (estimated ~$35K annually), and improved patient satisfaction.

Family Medicine of South Attleboro

Daniel Brown

Family Medicine of South Attleboro