Case Study: Eye Care and Laser Surgery of Newton‑Wellesley, LLC achieves rapid start-up, 24‑day A/R, and more patient-care time with AthenaHealth Inc.

Eye Care and Laser Surgery of Newton-Wellesley, LLC - Customer Case Study

Eye Care and Laser Surgery of Newton‑Wellesley, a small ophthalmology practice led by Dr. Marc Leibole in Newton‑Wellesley, MA, opened with a customer‑service–focused staff that had little billing experience. The practice needed a management system that would let the physician concentrate on patient care while maintaining strong financial control.

They adopted athenahealth’s athenaCollector®, with athenahealth handling payer registration, forms and workflow and providing fast, web‑based training that had staff ready in days. Claim‑scrubbing, benchmarking and a payment‑mismatch tool cut days in A/R to 24, uncovered roughly $10,000/year in underpayments, tied staff bonuses to performance metrics, and freed more time for patient care.

Eye Care and Laser Surgery of Newton-Wellesley, LLC

Marc Leibole

Eye Care and Laser Surgery of Newton-Wellesley, LLC