Case Study: Complete Health Partners improves patient engagement and saves staff time with NextPatient and athenahealth

Complete Health Partners books 95% of appointments online with AthenaHealth Inc.

Complete Health Partners, a multi-specialty urgent and primary care practice, was struggling with high call volumes and overstretched staff due to manual scheduling and check-in processes. To modernize patient engagement and reduce administrative burden, they turned to athenahealth and implemented NextPatient, a solution from the athenahealth Marketplace.

The integration of NextPatient with athenaOne introduced online self-scheduling and digital check-in. This solution from athenahealth delivered dramatic results: 95% of appointments are now booked online, saving over 33 staff hours per week and reducing the no-show rate to just 1%, while significantly improving patient satisfaction.

Complete Health Partners