Case Study: Upperline Health improves revenue cycle performance with ABW Medical and athenaOne by athenahealth

ABW Medical and Upperline Health Services reduce Hold claims by 29% with AthenaHealth Inc.

ABW Medical and Upperline Health Services, a fast-growing multi-specialty provider, faced challenges with cash flow constraints due to increasing days in accounts receivable and a high volume of claims stuck in hold statuses. This administrative overload was hindering their growth. They partnered with vendor athenaHealth Inc. and utilized the athenahealth Marketplace partner ABW Medical, which integrated with their existing athenaOne system.

The solution implemented by athenaHealth and ABW Medical involved a seamless integration that allowed ABW's experts to proactively monitor and resolve claims without disrupting workflows. This partnership delivered significant results, including a 29% reduction in hold claims, a 13% decrease in days in accounts receivable, and a 19% increase in insurance payments, which strengthened the practice's financial performance and operational efficiency.