Case Study: Headway Ireland improves client service and outcomes tracking with Athena Software’s Penelope

Headway Ireland - Customer Case Study

Headway Ireland, a Dublin-based brain injury support organization serving people affected by brain injury since 1985, needed a better way to manage client information across multiple locations. Before working with Athena Software, its piecemeal data collection made even basic reporting difficult and created administrative headaches, especially for tracking referrals, appointments, and client services.

Athena Software’s Penelope case management system gave Headway Ireland a web-based, cloud-hosted platform to centralize client records, streamline intake and administration, and improve reporting. The organization says the system has helped them track 19,000 staff hours in direct client activity, 47,000 appointments, and 89,000 hours of treatment in a single year, while also making the service more responsive, reducing record misplacement, and supporting a more outcomes-focused approach.

Headway Ireland

Richard Stables

Information and Support Manager