Case Study: Multi-Store Retail Company cuts turnover from over 100% to under 20% and boosts customer satisfaction with Athena Assessment

Multi Store Retail Company - Customer Case Study

Multi Store Retail Company struggled to make good hiring decisions from an “off the street” applicant pool that ranged from unskilled laborers to managers, and suffered turnover of over 100% annually. To address this, the retailer used Athena Assessment’s Athena Quotient (AQ) to evaluate applicants’ judgment and screen candidates before hiring.

Athena Assessment implemented AQ-based hiring zones and the retailer restricted hires to the green “Recommended” zone; within 18 months turnover fell from over 100% to less than 20%. Athena Assessment’s screening also coincided with fewer customer complaints, increased profits, improved coworker relations, and most of the remaining turnover being amicable.