Case Study: Fast Food Restaurant cuts turnover and boosts sales with Athena Assessment

Fast Food Restaurant - Customer Case Study

Fast Food Restaurant, a chain of fast food restaurants, was struggling with severe hiring and retention problems. Employee turnover was around 200%, average tenure was only six months, and poor hiring decisions were leading to customer complaints, rising costs, and low sales. Athena Assessment was brought in to help improve hiring quality through pre-employment testing and judgment-based assessment.

Athena Assessment implemented an employee assessment process that required applicants to complete its testing, helping the owner identify candidates with stronger judgment and fit for the work. After replacing poorly matched hires and bringing in a stronger HR manager, the restaurant saw sales increase, costs decrease, and turnover cut in half within six months. Customer complaints also dropped sharply, and the owner’s stress level improved significantly.