Case Study: Automotive Repair Shop achieves reliable, high-performing hires and rapid growth with Athena Assessment

Automotive Repair Shop - Customer Case Study

Automotive Repair Shop was struggling with growth: sales increased so much customers waited days for simple repairs, so the owner set out to hire another experienced technician. Relying almost entirely on resume experience and “car talk” interviews led to five successive hires who couldn’t handle the fast‑paced, stressful shop environment. Seeking a better approach, the owner turned to Athena Assessment’s pre‑employment testing.

Athena Assessment used judgment‑based scores to identify a quieter, less‑experienced candidate whose profile showed strong decision‑making, trainability and stress tolerance. That hire quickly became the owner’s best technician—motivated to take night classes and thriving in the busy shop—and, after adopting Athena Assessment for subsequent hires, the owner eliminated repeated mis-hires and successfully expanded into a chain of repair shops.