Case Study: Raiffeisen Group achieves proactive digital workplace optimization and reduced downtime with Aternity

Raiffeisen optimizes their digital workplace with Aternity

Raiffeisen Group, the third-largest bank in Switzerland with roughly 11,100 employees across ~900 locations, needed better visibility into its digital workplace as it rolled out a mobile-first strategy and a Windows 10 upgrade. The IT team struggled to monitor real end-user experience across devices and web apps, proactively detect issues, and ensure fast, uninterrupted access for employees working remotely via VPN.

Raiffeisen implemented Aternity End‑User Experience Monitoring to correlate user interactions, device health and application performance in a single view. The solution deployed smoothly and enabled the IT team to identify and fix problems before users were impacted—reducing downtime, speeding application performance fixes (e.g., a call‑center crash resolved in hours instead of days), and supporting smoother upgrades and better collaboration across service teams.

Raiffeisen Group

Stefan Somogyi

System Specialist Expert