Case Study: Lighthouse Guild mitigates SaaS adoption risk and accelerates patient care with Aternity

Lighthouse Guild leverages Aternity to mitigate the risk of SaaS adoption and accelerate patient care

Lighthouse Guild, a New York–based leader in vision care and rehabilitation, needed to improve the digital user experience for both clinicians and patients as it adopted a new eHealth SaaS portal. IT’s goals were to increase face‑to‑face patient time, quickly isolate the cause of poor application performance (logins were taking 24 seconds), and reduce service‑desk ticket volume and resolution time.

By deploying Aternity End User Experience Monitoring as a managed service from G‑Net, the team pinpointed delays from the SaaS provider and CPU bottlenecks in virtual desktop servers, then implemented fixes that cut login time from 24 to 14 seconds. The change freed about 70 minutes per day (≈303 hours/year) for patient care, improved clinician productivity and IT troubleshooting, and created a single source of truth to mitigate SaaS adoption risk.

Lighthouse Guild

Robert Dulak

Chief Information Officer